Frequently Asked Questions
Everything you need to know about your Cityluxe experience.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Cityluxe accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email with a unique tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, all Cityluxe products come with a one-year limited warranty against manufacturing defects to ensure you receive the highest quality standards.
Can I change or cancel my order after it's placed?
Orders can be modified or canceled within 1 hour of placement. After this window, the order is processed for shipping and cannot be altered.